Service Policy

1. SPECIAL ORDERS POLICY

Engraving is optional services from Shwenit Jewels INC., if you want to engrave your lovely words on your jewelry, don’t hesitate to contact us for engraving. However, the nature of some jewelry engraving is not possible, unique engraving and font might apply additional cost.  Contact Us

    2. METAL PURITY

    If you wish to place any of your favorite order in a different metal purity (14K or 18K), e-mail us at info@shwenitjewels.com and we will look into your request.

    All special orders are not refundable or returnable. They will take around 3-4weeks’ time to deliver from the date of purchase.

    3. LIMITED WARRANTY (PAID REPAIRS ONLY)

    Paid Centre or Side Stone Tightening Service 

    Sometimes, the prongs holding your diamond can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship - a ring that is worn regularly is more likely to become damaged. It’s important to keep your center and/or side stones tight so that they don’t fall out. Shwenit Jewels INC. offer paid stone tightening service - all you have to do is pay for shipping + stone tightening service charge. Contact a Shwenit Jewels INC. Customer Service Representative to arrange stone tightening service for your ring. The customer has to pay inbound and outbound shipping charges. E-mail us at info@shwenitjewels.com and we will look into your request.

    Please Note: (Repairs)

    If you need any repair services for jewelry purchased from Shwenit Jewels INC. E-mail us at info@shwenitjewels.com and we will look into your request. Your jewelry can be mailed back to our office for evaluation. Once inspected, you will be notified for applicable repairing charges before any work is done to service your jewelry. The work will begin after receiving your written confirmation by e-mail. We will start work on your repair request after receiving shipping + repair charges in advance. The customer has to pay inbound and outbound shipping charges.

    EXCLUSION

    The After Sales Service Policy is only available to customers purchasing from Shwenit Jewels INC. on chargeable basis.

    • Shwenit Jewels INC. determine that the product has been worked on or repaired by any party other than Shwenit Jewels INC., or if the product forwarded to Shwenit Jewels INC. is not manufactured by Shwenit Jewels INC. then we will not provide any service to product. The customer has to pay inbound and outbound shipping charges.
    • You are missing proof and date of purchase then we will not provide any service to product

    Exclusions that will not be accepted as manufacturing defect and applied to the aftersales service policy includes:

    • Precious metals change of color due to exposure of chemical, used while swimming and hot tubs or bathing.
    • Precious metals bend of prong over time due to daily wear and requiring a refurbishment as its normal condition.
    • Due to daily wear, stones to fall out as prongs get worn out.
    • Loss of stone due caused by daily wear or other kinds of damage.

    How to Care for Your Designs

    Ensure your favorite pieces remain as polished as day one.

    Gold and Platinum

    Fine Watches

    Gemstones and Pearls
    1 3

    • Product Services

      We offer cleaning, repair and fit alterations for the lifetime of your Shwenit piece. 

      Request A service 

    • Product Care

      Explore how to care for your shwenit design’s unique materials, from metal to leather.

      Learn More 
    1 2

    Can I change my order and add other products or remove them?

    Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

    Where can I get some?

    I cannot log in to My Account. What should I do?Can I choose a delivery date/time?What should I do if my order hasn’t been delivered yet?Why is the amount I paid different from the amount of my order?I lost my return label. How can I get a new one?LA-USA STORE

    There were many designers catering to the needs of the woman.

    Our country is unique in terms of its culture, which made it even more important to understand what she was looking for, her psyche, her body and her comfort levels.

    Loved By CustomersDarrel AustinDarrel Austintrend in 2022Explore CollectionWhat New?19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrivalLet’s stay in our touch

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    EmailTwitterFacebookPinterestInstagramYouTubeProductNew ArrivalAccessoriesShirts & TopsAll ShoesInformationAbout StoreContact UsFAQsBlogServicesPrivacy PolicyRefund PolicyShipping & ReturnTerm & Condition© 2022,demo lausa themevoltyPowered by ShopifyUSDPayment methods

    Where can I get some?

    Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

    I cannot log in to My Account. What should I do?

    Can I choose a delivery date/time?What should I do if my order hasn’t been delivered yet?Why is the amount I paid different from the amount of my order?I lost my return label. How can I get a new one?LA-USA STORE

    There were many designers catering to the needs of the woman.

    Our country is unique in terms of its culture, which made it even more important to understand what she was looking for, her psyche, her body and her comfort levels.

    Loved By CustomersDarrel AustinDarrel Austintrend in 2022Explore CollectionWhat New?19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrivalLet’s stay in our touch

    Subscribe to newsletter. to get week promo

    EmailTwitterFacebookPinterestInstagramYouTubeProductNew ArrivalAccessoriesShirts & TopsAll ShoesInformationAbout StoreContact UsFAQsBlogServicesPrivacy PolicyRefund PolicyShipping & ReturnTerm & Condition© 2022,demo lausa themevoltyPowered by ShopifyUSDPayment methods

    I cannot log in to My Account. What should I do?

    Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

    What should I do if my order hasn’t been delivered yet?

    Why is the amount I paid different from the amount of my order?

    I lost my return label. How can I get a new one?

    LA-USA STORE

    There were many designers catering to the needs of the woman.

    Our country is unique in terms of its culture, which made it even more important to understand what she was looking for, her psyche, her body and her comfort levels.

    Loved By CustomersDarrel AustinDarrel Austintrend in 2022Explore CollectionWhat New?19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrivalLet’s stay in our touch

    Subscribe to newsletter. to get week promo

    EmailTwitterFacebookPinterestInstagramYouTubeProductNew ArrivalAccessoriesShirts & TopsAll ShoesInformationAbout StoreContact UsFAQsBlogServicesPrivacy PolicyRefund PolicyShipping & ReturnTerm & Condition© 2022,demo lausa themevoltyPowered by ShopifyUSDPayment methods

    What should I do if my order hasn’t been delivered yet?

    Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically. As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

    What should I do if my order hasn’t been delivered yet?

    Why is the amount I paid different from the amount of my order?

    I lost my return label. How can I get a new one?

    LA-USA STORE

    There were many designers catering to the needs of the woman.

    Our country is unique in terms of its culture, which made it even more important to understand what she was looking for, her psyche, her body and her comfort levels.

    Loved By CustomersDarrel AustinDarrel Austintrend in 2022Explore CollectionWhat New?19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrival19 FEBRUARY, 22Clothes hot sale - big sales & new arrivalLet’s stay in our touch

    Subscribe to newsletter. to get week promo

    EmailTwitterFacebookPinterestInstagramYouTubeProductNew ArrivalAccessoriesShirts & TopsAll ShoesInformationAbout StoreContact UsFAQsBlogServicesPrivacy PolicyRefund PolicyShipping & ReturnTerm & Condition© 2022,demo lausa themevoltyPowered by ShopifyUSDPayment methods